Front Desk Agent
APA Hotel Woodbridge APA Hotel Woodbridge Iselin, NJ Iselin, NJ Full-time Full-time From $16 an hour From $16 an hour 2 days ago 2 days ago 2 days ago Job Title:
Front Desk Agent Department:
Front Office Reports To:
Front Desk Supervisor/Manager or Assistant General Manager
Summary:
Responsible for receiving and welcoming guests in a polite and cordial manner, achieving total guest satisfaction and answering any quest inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Thorough completion of guest transactions:
guests registration process, check guests in/out, deals with upgrades, promotions, and special requests.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Accurately complete any logs/reports as specified by management.
Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
Relay all applicable information to the front desk manager and supervisors.
Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns.
Listen and assist to resolve problems.
Log any phone complaints or requests.
REQUIREMENTS Prior customer service experience required.
Excellent communication and interpersonal skills.
Requires a working knowledge of the Front Desk aspect of the property's services, policies or operations, and a general knowledge of the hotel.
Knowledge with OPERA software preferred.
PHYSICAL REQUIREMENTS:
Frequency Key:
Never = 0 hrs; Rare = up to 1 hr; Occasional = 1-3 hrs; Frequent = 3-6 hrs; Constant = 6-8 hrs Physical Activity Frequency Sitting - Rare Standing - Frequent Walking - Frequent Climbing stairs - Occasional Crouching/Bending/Stooping - Occasional Reaching/Grasping - Occasional Pushing/Pulling - Occasional Near Vision - Constant Far Vision - Constant Hearing - Constant Talking - Constant Lifting/Carrying - Occasional - up to 35 lbs.
Travel - Occasional QUALIFICATION STANDARDS:
Education:
High School education or equivalent experience.
Experience:
Must have (1) year of experience as Front Desk Agent or other customer service related position.
Licenses or Certifications:
none required.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year.
As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times.
All employees are required to project a friendly, welcoming, and positive attitude.
Important Note:
The Position detailed in this Description is not limited to the functions listed.
You may be required to perform additional reasonable duties according to business needs.
Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Parental leave Vision insurance Schedule:
Monday to Friday Weekends as needed Work Location:
In person Thorough completion of guest transactions:
guests registration process, check guests in/out, deals with upgrades, promotions, and special requests.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Accurately complete any logs/reports as specified by management.
Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
Relay all applicable information to the front desk manager and supervisors.
Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns.
Listen and assist to resolve problems.
Log any phone complaints or requests.
Prior customer service experience required.
Excellent communication and interpersonal skills.
Requires a working knowledge of the Front Desk aspect of the property's services, policies or operations, and a general knowledge of the hotel.
Knowledge with OPERA software preferred.
Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Dental insurance Health insurance Paid time off Parental leave Vision insurance Monday to Friday Weekends as needed.
Estimated Salary: $20 to $28 per hour based on qualifications.
Front Desk Agent Department:
Front Office Reports To:
Front Desk Supervisor/Manager or Assistant General Manager
Summary:
Responsible for receiving and welcoming guests in a polite and cordial manner, achieving total guest satisfaction and answering any quest inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Thorough completion of guest transactions:
guests registration process, check guests in/out, deals with upgrades, promotions, and special requests.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Accurately complete any logs/reports as specified by management.
Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
Relay all applicable information to the front desk manager and supervisors.
Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns.
Listen and assist to resolve problems.
Log any phone complaints or requests.
REQUIREMENTS Prior customer service experience required.
Excellent communication and interpersonal skills.
Requires a working knowledge of the Front Desk aspect of the property's services, policies or operations, and a general knowledge of the hotel.
Knowledge with OPERA software preferred.
PHYSICAL REQUIREMENTS:
Frequency Key:
Never = 0 hrs; Rare = up to 1 hr; Occasional = 1-3 hrs; Frequent = 3-6 hrs; Constant = 6-8 hrs Physical Activity Frequency Sitting - Rare Standing - Frequent Walking - Frequent Climbing stairs - Occasional Crouching/Bending/Stooping - Occasional Reaching/Grasping - Occasional Pushing/Pulling - Occasional Near Vision - Constant Far Vision - Constant Hearing - Constant Talking - Constant Lifting/Carrying - Occasional - up to 35 lbs.
Travel - Occasional QUALIFICATION STANDARDS:
Education:
High School education or equivalent experience.
Experience:
Must have (1) year of experience as Front Desk Agent or other customer service related position.
Licenses or Certifications:
none required.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year.
As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times.
All employees are required to project a friendly, welcoming, and positive attitude.
Important Note:
The Position detailed in this Description is not limited to the functions listed.
You may be required to perform additional reasonable duties according to business needs.
Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Parental leave Vision insurance Schedule:
Monday to Friday Weekends as needed Work Location:
In person Thorough completion of guest transactions:
guests registration process, check guests in/out, deals with upgrades, promotions, and special requests.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Accurately complete any logs/reports as specified by management.
Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
Relay all applicable information to the front desk manager and supervisors.
Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns.
Listen and assist to resolve problems.
Log any phone complaints or requests.
Prior customer service experience required.
Excellent communication and interpersonal skills.
Requires a working knowledge of the Front Desk aspect of the property's services, policies or operations, and a general knowledge of the hotel.
Knowledge with OPERA software preferred.
Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Dental insurance Health insurance Paid time off Parental leave Vision insurance Monday to Friday Weekends as needed.
Estimated Salary: $20 to $28 per hour based on qualifications.
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