Front Desk Agent
APA Hotel Woodbridge APA Hotel Woodbridge Iselin, NJ Iselin, NJ Full-time Full-time From $16 an hour From $16 an hour 13 days ago 13 days ago 13 days ago ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
The Front Desk Agent responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest s stay.
The Front Desk Agent determines a guest s reservation status, identifies how long the guest will stay, helps guests' complete registration cards, assign rooms, and accommodates special requests whenever possible.
The Front Desk Agent is also responsible for verifying the guest s method of payment, following established credit-checking procedures, entering the guest and room information in the property management system and communicating this information to the appropriate hotel personnel.
The Front Desk Agent works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work.
Thorough completion of guest transactions:
registers guests, registration process, check guests out, deals with upgrades, promotions, and special requests.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Accurately complete any logs/reports as specified by management.
Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
Relay all applicable information to the front desk manager and supervisors.
Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns.
Listen and assist to resolve problems.
Log any phone complaints or requests.
REQUIREMENTS Prior customer service experience required.
Excellent communication and interpersonal skills.
Requires a working knowledge of the Front Desk aspect of the property's services, policies or operations, and a general knowledge of the hotel.
Knowledge with OPERA software preferred.
QUALIFICATION STANDARDS:
Education:
High School education or equivalent experience.
Experience:
Must have (1) year of experience as Front Desk Agent or other customer service related position.
Licenses or Certifications:
none required.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year.
As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times.
All employees are required to project a friendly, welcoming, and positive attitude.
Important Note:
The Position detailed in this Description is not limited to the functions listed.
You may be required to perform additional reasonable duties according to business needs.
Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Evening shift Monday to Friday Morning shift Night shift Weekends as needed
Experience:
Front desk:
1 year (Required) Work Location:
In person Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Front Desk Agent responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest s stay.
The Front Desk Agent determines a guest s reservation status, identifies how long the guest will stay, helps guests' complete registration cards, assign rooms, and accommodates special requests whenever possible.
The Front Desk Agent is also responsible for verifying the guest s method of payment, following established credit-checking procedures, entering the guest and room information in the property management system and communicating this information to the appropriate hotel personnel.
The Front Desk Agent works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work.
Thorough completion of guest transactions:
registers guests, registration process, check guests out, deals with upgrades, promotions, and special requests.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
Accurately complete any logs/reports as specified by management.
Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
Relay all applicable information to the front desk manager and supervisors.
Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns.
Listen and assist to resolve problems.
Log any phone complaints or requests.
REQUIREMENTS Prior customer service experience required.
Excellent communication and interpersonal skills.
Requires a working knowledge of the Front Desk aspect of the property's services, policies or operations, and a general knowledge of the hotel.
Knowledge with OPERA software preferred.
QUALIFICATION STANDARDS:
Education:
High School education or equivalent experience.
Experience:
Must have (1) year of experience as Front Desk Agent or other customer service related position.
Licenses or Certifications:
none required.
NOTICE:
Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year.
As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times.
All employees are required to project a friendly, welcoming, and positive attitude.
Important Note:
The Position detailed in this Description is not limited to the functions listed.
You may be required to perform additional reasonable duties according to business needs.
Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Evening shift Monday to Friday Morning shift Night shift Weekends as needed
Experience:
Front desk:
1 year (Required) Work Location:
In person Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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